Tech support scams are among the most prolific fraud operations targeting older Americans. In 2024, they ranked as the third-highest-loss fraud category for people over 60, with losses exceeding $924 million (FBI IC3).
The Three Entry Points
Browser Pop-Up Lockups
Malicious code on websites triggers a full-screen pop-up that may play audio alarms, display fake error messages, and appear to lock the browser. It prominently displays a phone number to call "Microsoft Support" or "Apple Support." The browser is technically not locked — force-quitting it resolves everything.
Unsolicited Phone Calls
Scammers call posing as Microsoft, Apple, your internet provider, or antivirus company, claiming to have detected a problem with your device. They may have your name from a data breach to add credibility.
Deceptive Search Ads
When people search for "Microsoft support phone number" or similar terms, scammers purchase top search ad placements pointing to their fraud operations — mimicking official support pages.
Once You Call: The Script
- A convincing "technician" with an accented English voice answers professionally.
- They ask you to install remote access software (AnyDesk, TeamViewer) — legitimate software, but misused.
- Once connected, they open Command Prompt and show you "malware" — actually harmless system logs.
- They quote a fee of $199–$599 for "removal and protection."
- In the worst cases, they access banking apps or ask you to log into your bank to show them "suspicious activity" — then steal the credentials.
Absolute Rules That Prevent This Scam 100% of the Time
- Microsoft, Apple, Google, and antivirus companies never call you unsolicited. Full stop.
- A pop-up is never a legitimate security alert — real antivirus software works silently in the background.
- Never give anyone remote access to your computer unless you initiated contact with a verified company.
- Real tech support never needs to see your bank account to fix your computer.
Sources: FBI IC3; FTC; Microsoft Security Blog.